We ship within Australia only.
Please contact bonjour@littlefrenchheart.com for any questions.
Australia
Free shipping on all orders of AUD $200 or more.
Flat rate shipping: AUD $12 for orders below AUD $200.
One flat-rate delivery service applies to all products; no separate Express service is offered.
No additional charges apply to bulky or fragile items.
New Zealand
Delivery to New Zealand is not offered.
No New Zealand shipping rates or free-shipping offers apply.
South Korea
Delivery to South Korea is not offered.
No shipping rates or free-shipping offers apply to South Korea.
Japan
Delivery to Japan is not offered.
No shipping rates or free-shipping offers apply to Japan.
Shipping charges are non-refundable under any circumstances except cancellations.
United States
We do not ship to the United States, so no US import-duty or prepaid-tax delivery service is offered.
No products, including toys, are available for delivery to the United States.
Shipping Options & Rates
Standard delivery to the United States is unavailable.
No US standard delivery time is offered.
Prepaid US import duties and taxes are not offered.
Express delivery to the United States is unavailable.
No US express delivery time is offered.
No priority customs-clearance service is offered.
Free delivery to the United States is unavailable.
No US signature-on-delivery service is offered.
No US delivery or customs-fee offer applies.
Frequently Asked Questions
Will I have to pay customs duties when my package arrives?
We accept delivery addresses in Australia only; US orders and DDP delivery are not offered.
How do I track my order?
As soon as your order is dispatched, you will receive a tracking link via email so you can follow your package every step of the way.
Worldwide
Delivery to international destinations is not offered.
No shipping rates or free-shipping offers apply to international destinations.
Shipping charges are non-refundable under any circumstances except cancellations.
Shipping Carriers
Orders are sent via Australia Post or DHL courier. Once your order is dispatched, tracking details will be provided by email or SMS. Please email bonjour@littlefrenchheart.com if you need assistance with tracking.
Packing and Dispatch / Special dates
We are a specialty boutique focused on thoughtful, careful preparation of every order. During busy periods and for fragile items, dispatch may take a little longer so we can pack your order with care. If you require delivery by a specific date, please let us know in the notes section at checkout or email us. Preparation time: 0-1 business days. Carrier transit time: 1-3 business days.
Incorrect Addressing or Uncollected Items
If an address is deemed incorrect and the item is returned or undeliverable, we are not responsible for delays or additional postage costs. Please ensure your delivery details are accurate at checkout. In the event an item is returned to us, we will contact you to arrange redelivery at the applicable shipping cost.
Our Promise
We aim to make your shipping experience simple and easy. If you have any questions, please contact us at bonjour@littlefrenchheart.com