Little French Heart respects and protects your privacy. This Privacy Policy outlines how we collect, use, disclose and safeguard your personal information in accordance with the Australian Privacy Act 1988, the EU General Data Protection Regulation (GDPR), and applicable United States privacy laws, including the California Consumer Privacy Act (CCPA), where relevant.
1. What Information We Collect
We collect personal information that you voluntarily provide when you:
Place an order
Sign up to our mailing list
Contact us directly
This may include your name, email address, shipping and billing addresses, phone number, and payment details (processed securely through third-party platforms).We may also collect non-identifiable data through cookies, such as browsing behaviour on our website.
2. Why We Collect Your Data
We use your information to:
Fulfil and deliver your orders
Communicate with you about your purchase
Provide customer service and support
Send promotional emails and updates, only if you opt in
Improve your experience on our site
Comply with legal obligations
3. Email Marketing
We only send marketing emails if you choose to subscribe. You can unsubscribe at any time by clicking the link in the email or by contacting us directly.
4. How Your Information Is Stored and Shared
We store your data securely and only share it with trusted third parties that help us run our business, including:
Payment processors available through our current checkout
Delivery and logistics providers ~ Australia Post
Email service platforms
All third parties are required to protect your data in line with the laws applicable in your region.
5. Security
We take reasonable precautions to protect your information from misuse, interference, loss, unauthorised access, modification or disclosure.All payment data is encrypted and processed by secure, PCI-compliant systems.
6. CookiesWe use cookies to:
Remember your shopping preferences
Track cart contents
Analyse website traffic and usage
You can manage or disable cookies in your browser settings at any time.
7. Your Rights: Australia, EU and United States
Australian CustomersUnder the Australian Privacy Act, you have the right to access and correct your personal information, and to lodge a complaint if you believe your privacy has been breached.
EU Customers (GDPR)If you reside in the European Union, you have the right to:
Access, correct or delete your personal data
Object to or restrict processing
Withdraw consent at any time
Request a copy of your data in a portable format
File a complaint with your local data protection authority
We rely on lawful bases such as consent, contract and legitimate interest to process your data.
US Customers (CCPA and other state laws)If you are a resident of California or other applicable states, you may:
Request to know what personal data we collect and how we use it
Request deletion of your data
Opt out of the sale of personal information (we do not sell personal data)
To make any such requests, please contact us using the details below.
8. Contact Us
If you have any questions or would like to access, update or delete your personal information, please contact:
Email: bonjour@littlefrenchheart.com
We aim to respond to all privacy-related enquiries within a reasonable time frame.
9. Changes to This Policy
This Privacy Policy may be updated from time to time. The latest version will always be available on our website.
Last updated: 28 July 2025
Thank you for choosing Little French Heart. We’re committed to keeping your information private, secure and respected.